1. Cancellation Policy
We require a minimum of 24 hours’ notice for cancellations. Appointments cancelled with less than 24 hours’ notice, or missed without prior notification, may be charged at the full session rate.
2. Refund Eligibility
Refunds may be issued in the following circumstances: duplicate payments, overcharges, services not rendered due to clinic error, or if a treatment cannot proceed due to a clinical contraindication identified during assessment.
3. Non-Refundable Items
Completed treatment sessions are non-refundable. Dissatisfaction with clinical outcomes does not constitute grounds for a refund, as physiotherapy results vary between individuals and depend on many factors including compliance with prescribed exercises.
4. How to Request a Refund
To request a refund, please contact us within 14 days of the payment date via email or phone. Include your full name, appointment date, and reason for the request. We aim to process all valid refund requests within 10 working days.
5. Contact
For refund enquiries, please contact us via our Contact page or email us directly. We are committed to resolving any payment issues fairly and promptly.